The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish relationship with client
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A range of communication and interpersonal skills are used to the knowledge level of client Completed |
Evidence:
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Enquiries are responded to by explaining the range of general insurance products and services available and their relevant fees and charging methodology Completed |
Evidence:
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Client is informed of the role of the adviser and the licensee/principal responsible for the adviser's conduct Completed |
Evidence:
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Client is informed of the procedures for complaints handling Completed |
Evidence:
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Identify client objectives and risk situation
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A range of communication and interpersonal skills are used to establish client objectives and goals Completed |
Evidence:
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Appropriate risk assessment processes and tools are used to collect relevant personal, financial and business details Completed |
Evidence:
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Analyse client risk information
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All information from the risk assessment process is analysed Completed |
Evidence:
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The need for specialist advice is sought if required to address issues that professional judgement indicates may require further consideration. Completed |
Evidence:
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Clients are consulted throughout the analysis for further clarification where necessary Completed |
Evidence:
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Identify appropriate risk solution
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Available options are identified and assessed using information from risk analysis Completed |
Evidence:
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Relevant product research is conducted Completed |
Evidence:
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A statement of advice for presentation to the client is prepared Completed |
Evidence:
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The client is referred to an appropriate adviser for higher level or specialist advice if required Completed |
Evidence:
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Present appropriate solutions to client
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Features of the statement of advice are explained to the client in a clear and unambiguous way Completed |
Evidence:
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Impact of key aspects of the recommendations, including possible risks, are disclosed in a clear and concise manner to the client Completed |
Evidence:
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Negotiate effectively
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Concerns and/or issues the client has regarding the proposed insurance plan/policy/transaction are discussed and clarified Completed |
Evidence:
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Confirmation is sought from client regarding their preferred insurance plan/policy/transaction Completed |
Evidence:
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Coordinate implementation of the agreed solution
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Agreement regarding the proposed insurance plan/policy/transaction is sought from the client including fees and costs Completed |
Evidence:
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Timeframes for execution and processing are clearly explained to the client Completed |
Evidence:
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Complete and maintain necessary documentation
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Proposal and other documents are completed and, where appropriate, signed off by the client Completed |
Evidence:
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Copies of appropriate documentation and the signed agreement are exchanged Completed |
Evidence:
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Client records are created or updated Completed |
Evidence:
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Provide ongoing service where requested by client
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Type and form of ongoing service including review of insurance plan/policy/transaction is agreed with the client Completed |
Evidence:
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Fees and costs for defined ongoing services are clearly explained and confirmation of understanding gained from the client Completed |
Evidence:
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Ongoing service is provided as required Completed |
Evidence:
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